Shipping and returns
At Zenith Skin, we strive to provide you with the best possible shopping experience, including efficient and reliable shipping options.
Domestic Shipping (Australia)
- Shipping is calculated at check out and is dependent on the weight and size of your order.
Order Processing
- Orders are processed within 2-3 business days.- You will receive a confirmation email once your order has been shipped.
Returns & Exchanges
We want you to be completely satisfied with your Zenith Skin purchase. If for any reason you are not, we offer the following return policy:
Return Policy
- Eligibility: Returns are accepted within 30 days of the purchase date.- Condition: Products must be unused, in their original packaging, and in the same condition that you received them.- Proof of Purchase: A receipt or proof of purchase is required for all returns.
Return Process
1. Contact Us: Email our customer service team at hello@zenithskin.com.au with your order number and reason for the return.2. Return Authorization: Once your return request is approved, you will receive a Return Authorization (RA) number and detailed return instructions.3. Shipping: Pack the item securely and include the RA number. Shipping costs for returns are the responsibility of the customer unless the return is due to a defect or error on our part.4. Inspection & Refund: Upon receiving the returned item, we will notify you of the approval of your refund.
Exchanges
- We only replace items if they are defective or damaged. If you need to exchange an item, please email us at hello@zenithskin.com.au. Non-Returnable ItemsGift cardsSale items (unless they are defective or damaged) If you have any questions or need further assistance, please do not hesitate to contact our customer service team. Thank you for choosing Zenith Skin!
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